+91 9167710055 / +91 8693092010 / +91 7039300055 / +91 9820725821 salessupporrt@rsserrvice-asia.com
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+91 9167710055
+91 8693092010
+91 7039300055
+91 9820725821
salessupporrt@rsserrvice-asia.com
Mon–Sat: 9:00 AM – 7:00 PM

Telephonic Support Services

Instant help over the phone

Video / Audio Telephonic support for Guest Room locks, Safe Lockers or Elevator access control.

Key Features
9 AM - 7 PM support
Direct engineer access
Step-by-step guidance
30 min response
Follow-up calls
Telephonic Support - RS Serrvice
  Service overview
Remote
Availability Mon-Sat, 9-7
Response < 30 min
Cost Free with AMC

Annual Maintenance Contract Services

Complete peace of mind with comprehensive AMC coverage

Being a professional company and well established in service industry we undertake AMC for locks and also repair Minibar, Control Modules, 2 modular Key tags, safe lockers & ETC. Checking of all the locks & Front desk systems twice a year during the contract period. Free Staff Training twice a year during annual check-up. Free Repairing and replacement of faulty components of Lock. Free repairing of any lock equipment / component. Full training of the Hotel Engineering Team on troubleshooting and replacement of spare parts. Onsite Update to the latest software version and System modification and extension during annual check-up.

Key Features
Preventive maintenance visits
24/7 priority support
Monthly health reports
Dedicated engineer
Free software updates
Annual Maintenance Contract - RS Serrvice
  Service overview
AMC
Response Time < 4 Hours
Coverage India
Contract Term 1 Year

One Time Services

On-demand repair service without long-term commitment

Our Technical team would visit your property for four to five days for a One-time service. All Locks and Front desk will be checked and serviced methodically. Required components will be repaired at site. Telephonic support and Remote Support for 1 year would be provided.

Key Features
Single-visit repair
All lock brands covered
Transparent pricing
Spare parts available
Service report provided
No hidden charges
One Time - RS Serrvice
  Service overview
On-Demand
Response Time < 6 Hours
Coverage India
Service Fee Fixed Rate

Software Support Services

Installation, configuration & troubleshooting

Remote software support using Team viewer or Any Desk

Key Features
Software installation
System configuration
Encoder programming
Database backup
Staff training
PMS compatibility
Software Support - RS Serrvice
  Service overview
Tech Support
Support Type Remote/On-site
Response Time < 2 Hours
Training Included

On Call Support Services

Emergency on-site service when you need it most

On call visit on clients site.

Key Features
4-6 hr dispatch
Fully equipped van
Weekend support
Live tracking
Spare parts carried
Detailed job card
On Call Support - RS Serrvice
  Service overview
On-Site
Dispatch Time 4-6 Hours
Coverage India
Emergency 24/7 Available

Mag to RFID Upgrade Services

Upgrade your outdated magnetic stripe locks

MAGNETIC STRIPE CARD SYSTEM CAN BE EASILY CONVERTED TO THE CONTACTLESS RFID SYSTEM. Your current Magnetic Stripe Onity Lock can now be upgraded to the latest "RFID contactless" technology (Radio Frequency Identification), operated by RFID cards. By adapting an RFID upgrade kit (just the lock reader need to be replaced), your lock continues to operate with the same database, but now with RFID cards.

Key Features
The RFID lock is sealed and has no card insertion slot, thus its components are protected from the environment and virtually maintenance-free
The RFID encoder has no moving parts, motor, roller or belts that may suffer wear and tear
Guests and employees key cards never lose their encoded data because they are not sensitive to magnetic fields, for example from a cell phone
With the RFID upgrade, the locks work in 4.5V cutting by half the consumption of batteries!
The RFID system uses the new "Anti-cloning" technology offering greater security to guests and confidence to your employees
RFID Upgrade kit installation is quick and simple and does not need any drilling
We also upgrade any brand Mag locks to RFID Locks
Mag to RFID Upgrade - RS Serrvice
  Service overview
Upgrade
Project Time 2-5 Days
Warranty 1 Year
ROI 6-12 Months
Need a Custom Solution?

Tell us about your requirements and we'll create a tailored package for your hotel

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